I have a doubt about the compatibility of products who can I ask?
You can contact our service centre or ask for help directly via chat.
How is the product availability established?
The green 'In stock' indicates that the goods are available.
The orange 'Last pieces available' indicates that the product is in stock, but in limited quantity.
The red 'Not available' indicates that the product is not in stock.
If the words "Not available" are accompanied by the words "Available from ...", this means that the goods are on back order and will be back in stock approximately on the date indicated.
I have tried to register but I get an error in the password field. What is the correct format?
You must use a password of at least 5 characters.
I am not a resident of Italy, would I still be able to buy the goods?
We also ship to: Spain, Ireland, Portugal, Sweden, Belgium, Luxembourg, Netherlands, Poland, Czech Republic, Denmark, Hungary, Slovak Republic, Bulgaria, Croatia, Estonia, Greece, Lithuania, Latvia, Romania, Serbia, Slovenia.
I see the status "Preparation in progress" for several days, is there a problem?
The status 'Preparation in progress' means that we have taken care of your order. If the goods you ordered are in stock, the status 'Preparation in Progress' means that your order is being processed.
If the goods are not available, you will not see the status 'Preparation in progress' and we will contact you as soon as possible for more information.